IT ALL STARTS WITH YOU

Russell Telecom have been providing the ultimate in long-term telecommunication solutions to UK businesses for over 35 years

Whatever size your business, whatever industry, our range of telecommunications will keep you connected in the office and on the go.

Offering fantastic value for money and unrivalled levels of service, we’ll ensure your business benefits from seamless communication across multi-platforms – whether you operate from a single base or a number of locations.

From state-of-the-art telecoms technology, to traditional telephone systems, we’ll guide you through what’s best for your business.

On-Site
Phone Systems

Cost effective communication platforms that promote collaborative and flexible working

Cloud
Phone Systems

Intelligent IP phone systems to communicate wherever you are. Flexible and uniquely straightforward to use

Business
Broadband

Reliable connectivity that offers faster speeds & priority response times. From fibre to leased lines

Business
Mobile Phones

Dedicated Account Managers work closely with our customers. Monitoring and tracking your account, we ensure you are getting the best deal

Managed
Support

We don’t just specialise in installing leading business telephone systems, we offer full maintenance and aftercare packages tailored to meet your service needs

SIP
Trunking

On average businesses can save up to 60% over traditional telecommunications services by switching to SIP

Celebrating over 35 Years

of cutting edge communication

A lot has changed in the industry since we first opened our doors in 1984, but one thing has remained the same – our determination to deliver the very best in customer service.

1984 - 1989

The launch of Russell Telecom Ltd

Following the privatisation of the telecoms industry, Russell Systems Telecom as we were then known, became the north’s first independent telecoms company specialising in the supply and maintenance of large scale office phone systems.

Accredited Toshiba Dealership

Our accredited dealership contracts signed with Toshiba, a similar dealership following with NEC in 1996.

1984 - 1989

1990 - 1999

BSI Registered

Our BSI registration enforced our growing reputation as leaders in our field and provided customers an even higher level of service and expertise.

Opening Leeds office

With continued growth and expansion of Russell Telecom throughout the north of England, the decision was made to open a purpose-built office in Leeds, the UK’s fastest-growing city, to serve Yorkshire & the north-west.

1990 - 1999

2000 - 2009

Top Awards from Global Brands

Technology giants NEC and Toshiba both have awarded us numerous accolades for both sales and technical excellence.

Russell Telecom’s relocation

Moving to a purpose built, state of the art head office on the banks of the River Tyne at Gateshead’s Watermark.

2000 - 2009

2010 - 2019

An upgrade to the Yorkshire branch in Leeds

Following the relocation of Head Office in 2004, the Yorkshire office relocates to a similar, state of the art office in Morley, Leeds.

Russell Telecom support Daft As A Brush

A sponsorship programme is agreed between Russell Telecom and Cancer Patient care Charity, Daft As A Brush, where we donate to the DAAB charity for every telephone system we supply. daftasabrush.org.uk

2010 - 2019

LET’S TALK BUSINESS

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Russell Telecom have genuinely pulled out all the stops to work hard to ensure this transition has been seemless. Our downtime was around 3 minutes; very impressive. MyCalls has enabled us to take control of call distribution and have detailed reports to go with this, a major benefit being that they are in real-time.

IT Manager, Leeds Credit Union

Russell Telecom’s technical lead in conjunction with sales have supplied the Trust with a robust, fully scalable and cost-sensitive solution that will facilitate our telephony strategies for many years to come.

Ian Burns, Nexus Multi-Academy Trust

Once again, we are delighted with the new solution that will serve to futureproof our telecoms for years to come. Another excellent service by all involved from the brilliant team over at Russell Telecom!

Alex Tocu, Beamish Hall

Despite operating in very difficult times, we have had no reduction in our levels of service. People who’ve worked for us for over twenty years from the office on traditional handsets have taken easily to the softphone solution with headsets, as it’s so easy to use. It’s effectively been business as usual!

Seamus Harkins, Arches Housing

We are very happy with the new system that has been installed, the dect and desk phones are both reliable, robust and easy to navigate making it very user-friendly.

Jeremy McKinnell, WT Johnson and Sons

The installation went very smoothly with minimum disruption, which was much appreciated. As well as having an excellent new telecoms system, Russell Telecom has also saved us money on call costs.

Margaret Forward, Wensleydale Dairy Products Ltd

Communications House
Keel Row
The Watermark
Gateshead
Tyne & Wear
NE11 9SZ

0191 461 4200

By improving communication you can enhance decision making, speed up internal processes and increase customer loyalty through prompt response times. Put simply, Russell Telecom can help you run your business better.