Celebrating over 35 Years

of cutting edge communication

A lot has changed in the industry since we first opened our doors in 1984, but one thing has remained the same – our determination to deliver the very best in customer service. 

Yes, we use the very best technology, but it’s more than that. It’s our people that make us what we are. They deliver excellent customer service from start to finish, and it speaks volumes that many of them have been with us for over 20 years.

Customer loyalty comes with customer satisfaction

Many of our customers have been with us for years. Why? We don’t give them a reason to leave. 

From how we answer the telephone, to how we deal with them as individuals, our system allows us to see our business from the customers point of view. They know us by name, and we take on board their feedback to ensure we keep improving.

Why choosing Russell Telecom
could be the best call you make

OUR REPUTATION // For over 35 years we’ve been delivering the very best quality, service and aftercare, but without the hefty price tag.

OUR SYSTEMS // Whatever size your business, whatever industry, our range of telecommunications will keep you connected whether in the office or on the go.

OUR PRODUCTS // As an independent supplier we’re not tied to one particular technology supplier. Instead, we choose to work with the very best, ensuring your business gets a first-class solution.

OUR PEOPLE // We give you access to your own dedicated, skilled support team. When you need help, they’re there for you – no more waiting on hold for unfamiliar call centre staff.

1984 - 1989

The launch of Russell Telecom Ltd

Following the privatisation of the telecoms industry, Russell Systems Telecom as we were then known, became the north’s first independent telecoms company specialising in the supply and maintenance of large scale office phone systems.

Accredited Toshiba Dealership

Our accredited dealership contracts signed with Toshiba, a similar dealership following with NEC in 1996.
1984 - 1989

1990 - 1999

BSI Registered

Our BSI registration enforced our growing reputation as leaders in our field and provided customers an even higher level of service and expertise.

Opening Leeds office

With continued growth and expansion of Russell Telecom throughout the north of England, the decision was made to open a purpose-built office in Leeds, the UK’s fastest-growing city, to serve Yorkshire & the north-west.

1990 - 1999

2000 - 2009

Top Awards from Global Brands

Technology giants NEC and Toshiba both have awarded us numerous accolades for both sales and technical excellence.

Russell Telecom’s relocation

Moving to a purpose built, state of the art head office on the banks of the River Tyne at Gateshead’s Watermark.
2000 - 2009

2010 - 2019

An upgrade to the Yorkshire branch in Leeds

Following the relocation of Head Office in 2004, the Yorkshire office relocates to a similar, state of the art office in Morley, Leeds.

Russell Telecom support Daft As A Brush

A sponsorship programme is agreed between Russell Telecom and Cancer Patient care Charity, Daft As A Brush, where we donate to the DAAB charity for every telephone system we supply. daftasabrush.org.uk
2010 - 2019

Lets work together

We help your team 
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