Celebrating over 35 Years
of cutting edge communication
A lot has changed in the industry since we first opened our doors in 1984, but one thing has remained the same – our determination to deliver the very best in customer service.
Yes, we use the very best technology, but it’s more than that. It’s our people that make us what we are. They deliver excellent customer service from start to finish, and it speaks volumes that many of them have been with us for over 20 years.
Customer loyalty comes with customer satisfaction
Many of our customers have been with us for years. Why? We don’t give them a reason to leave.
From how we answer the telephone, to how we deal with them as individuals, our system allows us to see our business from the customers point of view. They know us by name, and we take on board their feedback to ensure we keep improving.
Why choosing Russell Telecom
could be the best call you make
OUR SYSTEMS // Whatever size your business, whatever industry, our range of telecommunications will keep you connected whether in the office or on the go.
OUR PRODUCTS // As an independent supplier we’re not tied to one particular technology supplier. Instead, we choose to work with the very best, ensuring your business gets a first-class solution.
OUR PEOPLE // We give you access to your own dedicated, skilled support team. When you need help, they’re there for you – no more waiting on hold for unfamiliar call centre staff.
1984 - 1989
The launch of Russell Telecom LtdFollowing the privatisation of the telecoms industry, Russell Systems Telecom as we were then known, became the north’s first independent telecoms company specialising in the supply and maintenance of large scale office phone systems.
Accredited Toshiba DealershipOur accredited dealership contracts signed with Toshiba, a similar dealership following with NEC in 1996.
1990 - 1999
Our BSI registration enforced our growing reputation as leaders in our field and provided customers an even higher level of service and expertise.
Opening Leeds office
With continued growth and expansion of Russell Telecom throughout the north of England, the decision was made to open a purpose-built office in Leeds, the UK’s fastest-growing city, to serve Yorkshire & the north-west.
2000 - 2009
Top Awards from Global BrandsTechnology giants NEC and Toshiba both have awarded us numerous accolades for both sales and technical excellence.
Russell Telecom’s relocationMoving to a purpose built, state of the art head office on the banks of the River Tyne at Gateshead’s Watermark.
2010 - 2019