The perfect small business solution

Cloud Phone Systems

A cloud phone system that requires less equipment, less IT skills and scales with your business

eve provides a convenient solution, anywhere you go, by turning a simple Internet connection into a full business telephone system. Providing all the great benefits of an on-site system; instant messaging, text, call recording, conference calls, hunt groups and call centre functionality.

How cloud phone systems make and receive calls

NEC DT920 IP Desktop Phone

IP Desk Phones

eve can be connected to any IP desk phone or conference phone. With a vast choice of devices from basic IP phones with caller display to smart handsets with touch displays and video calling.

 

Cloud Phone Systems Mobile App

Mobile / Tablet

eve mobile app keeps you connected with single number reach. Make and receive call as if sat at your desk from anywhere. With instant messaging, file sharing and video calling, working away from your desk is no longer compromised.

eve SoftPhone

Desktop / Laptop

eve desktop app provides all functionality of a desktop phone. Plug in a headset to use eve’s softphone to work with ease whilst using collaboration features on the your screen and supports both Mac and PC.

Call Management

Cloud phone systems provide an advanced framework for call handling that ensures customers experience a smooth, efficient and effective service. Simple to setup and manage though your intuitive portal.

Priority call routing

Direct your callers to more experienced users first so your customers receive the very best support.

Customised messaging

To reassure your customers that they will respond to promptly. 

Schedules

Manage calls to an alternative destination if your office is closed.

Call statistics

Agent and queue statistics provide you with the information you need to analyse and monitor calling data. Easily identify trends or the need for additional resources.

Core Features

eve cloud phone system has all the key business features you need beyond sending and receiving calls.

Group Pickup

Group pickup allows you answer a co-worker’s phone from your own desk at the press of a button. This function is managed thorough the online portal.

Call Transfer

Transfer calls to co-worker’s via attended, where you announce the caller, or blind where you pass the call straight through.

Message on Hold

Message or music on hold enables you to play music or advertise your products and services with a custom message.

Voicemail

Be alerted via a notification on your handset or have the message emailed to you. Easily update your voicemail message at any time using the handset, or online portal.

Call Recording

The ability to revisit conversations is essential in today’s business world. Whether this information is for staff training or to settle a dispute.

Multi-Site

Unify all your sites and home workers into one phone system. A smart mix of SIP channels and cloud connectivity brings all locations to form a single solution.

Number Management

Regardless of location, you can have any UK phone number to appear local to your customers. Freephone and 03 number can be especially helpful to monitor campaigns. 

User Portal

Every user can manage their own features, twinned devices and presence from anywhere by accessing their web portal. 

Collaboration

eve enables collaboration on any device, whether iOS, Android, Windows PC or MAC. Providing a single software experience that removes the complexity and expense of integration and support.

Revolutionise the way your team work, replacing email trails with smart interactions. Task lists are shared and updated in real time, making it easy to track progress on projects.

Collaboration simply delivers, where other solutions have fallen short.

unified communications and collaboration

Integration

Connect your cloud phone system to your IT systems.

eve can check your calendar to see if you’re in a meeting, so I can automatically change your availability status and route calls to an alternative destination.

eve can integrate into your existing CRM providing customer record location, Pop up screens , Database integration and much more.

Below are some of the systems eve can integrate with, although it’s not limited to these:

  • Microsoft Dynamics
  • Patient Connect
  • Salesforce
  • Sage
  • Skype for Business
  • Zoho CRM
  • Oak Patient Connect
  • Sugar CRM
eve Portal

User Portal

Work in a single pane

With a single-pane interface, performance and productivity are improved. It’s all available in one location.

Multi-device

Collaboration designed to be used on multiple devices so that you are not limited to a single workspace. Collaborate with
your teams on desktop, laptop, mobile, and tablet.

Efficient working

Instant messaging, content sharing, collaborative whiteboard sessions, pictures, videos, presentations, graphic and vocal annotations – all in one place.

LET’S TALK EVE

Please complete your details below to download our brochure






    eve Cloud Phone System

    Discover exceptional voice everywhere

    We help your team
    work & collaborate
    without limits
    0191 461 4200
    Connect with us
    Russell Telecom have genuinely pulled out all the stops to work hard to ensure this transition has been seemless. Our downtime was around 3 minutes; very impressive. MyCalls has enabled us to take control of call distribution and have detailed reports to go with this, a major benefit being that they are in real-time.
    IT Manager, Leeds Credit Union
    Read more
    Russell Telecom’s technical lead in conjunction with sales have supplied the Trust with a robust, fully scalable and cost-sensitive solution that will facilitate our telephony strategies for many years to come.
    Ian Burns, Nexus Multi-Academy Trust
    Read more
    Once again, we are delighted with the new solution that will serve to futureproof our telecoms for years to come. Another excellent service by all involved from the brilliant team over at Russell Telecom!
    Alex Tocu, Beamish Hall
    Read more
    Despite operating in very difficult times, we have had no reduction in our levels of service. People who’ve worked for us for over twenty years from the office on traditional handsets have taken easily to the softphone solution with headsets, as it’s so easy to use. It’s effectively been business as usual!
    Seamus Harkins, Arches Housing
    Read more
    We are very happy with the new system that has been installed, the dect and desk phones are both reliable, robust and easy to navigate making it very user-friendly.​
    Jeremy McKinnell, WT Johnson and Sons
    Read more
    The installation went very smoothly with minimum disruption, which was much appreciated. As well as having an excellent new telecoms system, Russell Telecom has also saved us money on call costs.
    Margaret Forward, Wensleydale Dairy Products Ltd
    Read more