New Phone System Checklist

Deciding on a new Phone System

New Phone System Checklist

You may be wondering: where do you start if you want to invest in a new phone system or update your current one?

How do you know which system is best for your business?

What do you need to manage the system?

And once it’s installed, what happens?

What do you need from your new business phone system?

Take a moment to consider what you want out of your new phone system before evaluating your options:

  1. Are you expecting call volume to increase in the future?
  2. Do you need to connect remote workers, at home or mobile?
  3. How do you manage inbound calls?
  4. Would you like to integrate your phone system with you CRM?

Traditional Phone Lines

Traditional refers to PSTN or ISDN that connect via copper wire. These lines are soon to be switched-off, making this technology no longer a sensible option.

On-Site Phone Systems

PBX or IP Telephone system is simply a business-grade phone system. Hardware that offers key voice features that companies need to run daily operations. It routes calls, enables extension dialling, business hour settings to route calls off hours, customer waiting queues, music on hold, call conferencing and much more. On-site phone systems can connect though traditional lines, or VoIP via IP Trunks.

Cloud-Hosted Phone System

A Cloud or Hosted Phone System simply puts the PBX system into cloud data centres. It’s fully managed, monitored and supported 24/7/365. Hosted phone systems offer the same features as on-site PBX and can be configured with the features you need most.

Phone Numbers

You can easily move your phone number to IP telephony through either on-site PBX or cloud hosted as easily as switching your mobile phone number. IP telephony, by not having a physical location, can assign you any UK phone number you choose. If you need a special number for a marketing campaign, 0800 or 03 numbers can be assigned quicky without engineer visits.

How do you choose?

We can help you. Our team of technical experts are ready to discuss your unique circumstances to help you evaluate the best solution for now and into the future.

We offer all systems including hybrid upgrades, all installed and supported by our inhouse team.

Preparing to get quote

There are a number of questions you will be asked when evaluating which phone system is most suitable for your unique circumstances, so it’s worth getting this information ready.

Budget

  • Do you have a budget in mind?

Size

  • How many phones do you need?
  • How many staff will you need 1-3 years from now?
  • Do you have more than one office?

Use

  • How many people are likely to be on the phone at once?
  • Do you have groups of people to deal with incoming calls?
  • Do some staff members need to move around a lot within the site?
  • Do any users have “special” requirements, such as receptionists, call centre supervisors, or staff working in harsh environments?
  • Do some staff require mobility?
  • Do you have home workers, or field-based staff?

Technical

  • What type of cabling is installed for the network?
  • Does the cabling run to every desk?
  • Do the network switches support Power over Ethernet (PoE)?

Next Steps

Contact our technical sales team on 0191 461 4200, we have experts on hand to help. If you would prefer to email, please send your enquiry to info@russell-telecom.co.uk

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Communications House
Keel Row
The Watermark
Gateshead
Tyne & Wear
NE11 9SZ

0191 461 4200

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