Voice, Video, Collaboration and Mobility
keep your team and your customers connected
Through the decades we’ve worked with numerous on-site phone system suppliers, but one constantly strives to break new, exerting ground – NEC.
Their range of products is second to none. But they don’t just excel at telephone technology, they’re also a global leader in the creation of innovative IP and traditional communications solutions. Their systems can be adapted to businesses of all types and sizes, and this is another reason why we choose their cutting-edge products over the competition.
ON THE ROAD
Use your smartphone as a mobile extension.
ON YOUR PREMISES
IP DECT range provides in-house mobility.
LARGER SITES & CAMPUSES
WiFi Handsets provide secure connectivity across multiple business locations
ALL FEATURES
Efficient call routing guarantees seamless connectivity between your staff and customers. Transfer calls, on-hold & voicemail enable seamless customer service levels
VIDEO CONFERENCING
Keep your home and remote workers connected with video conferencing
INSTANT MESSAGING
Private and group messages enable faster responses than emails
DOCUMENT SHARING
Collaborate with screen sharing and shared documents
Efficient call management and the ability to make rules for different types of calls mean that the customer connects with the right person, ensuring faster response time and better service.
CALL HANDLING
Create a first-rate experience for your customers
CALL RECORDING
Recording rules and secure encryption satisfy GDPR rules including PCI DSS standards
CALL REPORTING
Real-time overview of caller activity with visuals, charts and drill down functionality
Defence against toll-fraud is simple with NEC’s InGuard application. An ‘on-board’ application that is embedded into your system as standard.
TOLL GUARD
Effective 24/7 protection against toll fraud with In Guard call monitoring
HEALTH CHECK
Identifying security risks and network set up making it as effective as secure as possible
Ideal for 10 – 800+ users
The cost-effective NEC UNIVERGE SV9100 communication solution promotes smarter working throughout your business allowing your entire workforce to keep connected thanks to a range of features. Easily integrate into an existing network with a fully scalable system that grows with your business.
Ideal for 5 – 128 users
The NEC SL2100 communication platform is ideal for smaller businesses and perfect for the modern ‘on-demand’ workforce. It benefits from many of the same features and applications as the SV9100 and in a world where customers expect immediate answers, it provides you with the tools to answer them.
Lets work together
We help your team create the ultimate collaboration tool
Communications House
Keel Row
The Watermark
Gateshead
Tyne & Wear
NE11 9SZ
0191 461 4200
By improving communication you can enhance decision making, speed up internal processes and increase customer loyalty through prompt response times. Put simply, Russell Telecom can help you run your business better.
