In line with industry changes to line rental pricing implemented by BT and Openreach on 1st April 2021, we will be revising our standard pricing as of 1st July 2021 for calls and 1st August 2021 for services, unless specified otherwise. Details of the revised prices are shown below.

Other tariffs are negotiable, based on usage and other selected criteria, so the Standard Tariff may not apply in full to all our customers. Existing customers can call our customer service team for details of their current tariff.

DestinationLandline PPMMobile PPM
Abkhazia3565
Afghanistan263293
Aland Islands3875
Albania172202
Algeria106136
Andorra106136
Angola263293
Anguilla132162
Antarctica (Aus)283313
Antigua & Barbuda132173
Argentina210240
Armenia112142
Aruba125155
Ascension Island294324
Australia298328
Austria120150
Azerbaijan94124
Azores79109
Bahamas92122
Bahrain125155
Bangladesh139169
Barbados125155
Belarus210240
Belgium120150
Belize161191
Benin197227
Bermuda125155
Bhutan237267
Bolivia263293
Bosnia & Herzegovina142172
Botswana141171
Brazil210953
Brunei210240
Bulgaria106136
Burkina Faso263293
Burundi263293
Cambodia316346
Cameroon141171
Canada149179
Canary Islands6797
Cape Verde263293
Cayman Islands210240
Central African Republic263293
Chad283313
Chatham Island94124
Chile210240
China210240
Christmas Island194224
Cocos Island194224
Colombia263293
Comoros283313
Congo263293
Cook Islands448478
Costa Rica141185
Cote D'Ivoire197227
Croatia106136
Cuba358388
Cyprus North (Turkey)75105
Cyprus South (Greece)83113
Czech Republic120150
Democratic Republic of Congo294324
Denmark120150
Diego Garcia568598
Djibouti294293
Dominica132162
Dominican Republic92122
Dutch Antilles124154
East Timor450480
Ecuador263293
Egypt141171
El Salvador141171
Equatorial Guinea283313
Eritrea149179
Estonia94124
Ethiopia197227
Falkland Islands263293
Faroe Islands94124
Fiji263293
Finland120150
France120166
French Guiana263293
French Polynesia316346
Gabon194224
Gambia194224
Georgia210240
Germany120228
Ghana141171
Gibraltar88118
DestinationLandline PPMMobile PPM
Greece120150
Greenland263293
Grenada94124
Guadeloupe210240
Guam283313
Guantanamo Bay219249
Guatemala141171
Guinea283313
Guinea-Bissau283313
Guyana263293
Haiti263293
Honduras141171
Hong Kong149179
Hungary6494
Iceland125155
India210240
Indonesia210240
Iran178208
Iraq166196
Ireland97203
Isle of Man4468
Israel234264
Italy120150
Jamaica84114
Japan172202
Jordan141171
Kazakhstan97127
Kenya141171
Kiribati571601
Kosovo94124
Kuwait149179
Kyrgyzstan294324
Laos263293
Latvia94124
Lebanon141171
Lesotho197232
Liberia197227
Libya124154
Liechtenstein104170
Lithuania94124
Luxembourg75105
Macau216246
Macedonia106136
Madagascar263293
Madeira5484
Malawi141171
Malaysia172202
Maldives263293
Mali263293
Malta64133
Marshall Islands316346
Martinique172202
Mauritania263293
Mauritius210240
Mayotte137167
Mexico168198
Micronesia10071037
Midway Islands316346
Moldova130161
Monaco90120
Mongolia263293
Montenegro104134
Montserrat132162
Morocco106136
Mozambique263293
Myanmar (Burma)283313
Nagorno-Karabakh33124
Namibia141171
Nauru450480
Nepal130176
Netherlands120150
Nevis Island94124
New Caledonia316346
New Zealand158188
Nicaragua141171
Niger263293
Nigeria115145
Niue Island450480
Norfolk Island10071037
North Korea283313
Northern Marianas283313
Norway120150
Oman112179
Pakistan210240
Palau283313
Palestine120150
Panama197227
Papua New Guinea272302
DestinationLandline PPMMobile PPM
Paraguay141171
Peru210240
Philippines210240
Pitcairn Island3363
Poland120150
Portugal120150
Puerto Rico92122
Qatar104134
Reunion263293
Romania94124
Ross Island84114
Russia149179
Rwanda263293
Saint Martin74104
Samoa (USA)283313
Samoa (West)316346
San Marino194224
Sao Tome & Principe360390
Saudi Arabia149179
Senegal197227
Serbia106136
Seychelles141171
Sierra Leone194227
Singapore149179
Slovakia77107
Slovenia125155
Solomon Islands925955
Somalia283313
South Africa149179
South Georgis & South S'wich Islands3363
South Korea210240
Spain120150
Spain Balearic Islands120150
Sri Lanka141175
St. Helena294324
St. Kitts124135
St. Lucia124154
St. Pierre & Miquelon124154
St. Vincent & Grenadines124154
Sudan311341
Suriname197227
Svalbard Island120150
Swaziland141171
Sweden120150
Switzerland120150
Syria141194
Taiwan210240
Tajikistan263293
Tanzania199229
Thailand172202
Togo194224
Tokelau407437
Tonga263293
Transnistria5484
Trinidad & Tobago96126
Tristan Da Cunha316346
Tunisia124154
Turkey135165
Turkmenistan94124
Turks & Caicos Islands104134
Tuvalu450677
Uganda141171
Ukraine210240
United Arab Emirates125155
United Kingdom4979
Uruguay141197
USA120150
Uzbekistan106136
Vanuatu450480
Vatican City4484
Venezuela141171
Vietnam263293
Virgin Islands (UK)325355
Virgin Islands (USA)92122
Wake Island316346
Wallis & Fortuna Islands316346
Western Sahara6595
Yemen137167
Zambia141171
Zimbabwe141197
UK Local10.5 
UK National10.5 
Mobile o2 23.5
Mobile Vodafone 23.5
Mobile EE 23.5
Mobile 3 23.5

PPM = pence per minute

Call set-up fees: UK Geographic – 6.6p per call. UK Mobile (O2, Vodafone, EE, 3) – 10.6p per call. International – 13.6p per call.

Standard billing increments are to the next full minute and full pence unless otherwise stated.

Non-geographic numbers

Numbers beginning 084 and 087 are general service numbers for contacting organisations. Those beginning 09 are ‘premium rate’ service numbers.

The cost of calling these numbers is split into two parts:

  • The access charge – this is what we charge you for connecting the call. Our Access charge is 20 pence per minute
  • The service charge – this is the rest of the call charge. The organisation you’re calling decides the service charge, and must communicate it

Line rental charges

PSTN BASICStandard
Installation£99.99
Monthly rental£23.75
PSTN PREMIUMStandard
Installation£99.99
Monthly rental£24.25
ISDN2Standard
Installation – per circuit£175.00
Monthly rental£25.50 per channel
ISDN30Standard
Installation£1000.00
Monthly rental£25.00 per channel

Pricing Notification

PSTN line rental charges are increasing by £1.00 per month and ISDN Channels are increasing by £2.00 per month as of 1st August 2021. Details of the revised prices are shown above.

The pricing below is our standard tariff for DDI Charges

ISDN2Standard
DDI planning - per range£95.00
DDI connection - per number£0.95
Monthly DDI rental£2.00 per number
Monthly SNDDI rental£2.00 per number
MSN number connection£17.50
MSN number rental£4.95 per month per number
ISDN30Standard
Monthly DDI rental£2.00 per number
Monthly SNDDI rental£2.00 per number

Pricing Notification

DDI charges are increasing by £0.10 per month as of 1st August 2021. Details of the revised prices are shown above

The pricing below is our standard tariff for Analogue Call Features

 ConnectionRental
Admin controlled call diversion£10.00-
Call diversion-£5.50
Call diversion and bypass number-£5.50
Smart divert£10.00£5.50
Smart divert with bypass number£10.00£5.50
Smart divert PIN number change--
Temporary call divert (during fault repair)--
Removal of temporary call divert (repair only)£10.00 (one-off charge)-
Remote call forwarding£45.00£8.25
Change of divert number£10.00 (one-off charge)-
Call barring by administrative control (international / PRS)£10.00-
Call barring by administrative control (PRS)£10.00-
Call barring by administrative control (118)£10.00-
Called party answer-£5.50
Debt outgoing calls barred with 999 access - first line£10.00-
Debt outgoing calls barred with 999 access - additional line£10.00-
Incoming calls barred - first line£10.00-
Incoming calls barred - additional line£10.00-
Outgoing calls barred with 999 access - first line£10.00-
Outgoing calls barred with 999 access - additional line£10.00-
Outgoing calls barred except - first line£10.00-
Outgoing calls barred except - additional line£10.00-
Route to credit control (per billing number)£10.00-
Temporary out of service£10.00-
Anonymous call rejection (multi analogue line)£90.00£5.50
Anonymous call rejection (single analogue line)£5.50
Bar use of call return--
Busy out line (per billing number)-£8.55
Call minder basic-£8.55
Call minder custom-£8.55
Call minder extensions-£8.55
Call minder premium 5 custom-£11.15
Call return 1471--
Call return 1471 erasure (1475)--
Call sign-£5.50
Call waiting-£5.50
Caller display-£0.00
Choose to refuse-£5.50
Choose to refuse PIN reset--
Direct connect£5.50£0.00
Nuisance call service (per use)£149.50 (one-off charge per service)-
Number selection (per request)--
Presentation number£30.00£5.55
Release number for all calls--
Reminder call-£5.50
Reminder call (per use)-£0.75 per use
Bar use of reminder call--
Ringback£5.20£0.00
Ringback (per use)-£0.75 per use
Ringback inhibit--
Three-way calling (per use)-£0.75 per use
Bar use of three-way calling--
Wholesale 1571-£5.50
Withhold number--
Caller redirect - minimum 3 month's service-£13.25
Caller redirect - one month's service-£18.25

The pricing below is our standard tariff for ISDN Call Features

ISDN2 calling and network featuresConnectionRental
Calling line identity presentation (CLIP)-£0.00
Calling line identity restriction (CLIR)--
Connected line identity presentation (COLP)-£5.50
Connected line identity restriction (COLR)--
Sub-addressing (20 octet)£5.50
Anonymous call rejection£90.00£5.50
Nuisance call service (per use)£149.50 (one-off charge per service)-
Temporary call divert (during fault repair)--
Temporary call divert per number (use anytime)£10.00 (one-off charge)-
Call forwardingConnectionRental
Additional channels - line hunting*--
Admin-provided call forwarding on engaged-£5.50
Admin-provided call forwarding on no reply-£5.50
Admin-provided call forwarding - unconditional-£5.50
Call deflection-£5.50
Customer-controlled call forwarding-£5.50
Call barringConnectionRental
Permanent incoming call barring (ICB)-£5.50
Permanent outgoing call barring (OCB)-£5.50
Selective outgoing call barring (SOCB)-£5.50
SOCB - international calls, premium rate services-£5.50
SOCB - international and operator calls, premium rate services-£5.50
SOCB - international and national calls, premium rate services-£5.50
SOCB - operator calls-£5.50
Temporary out of service£10.00-
OtherConnectionRental
Service per number (single month only)-£18.75
Service per number (minimum 3 months)-£6.85
DDI caller redirect - connection charge per installation£300.00-
DDI caller redirect - rental charge per 10 DDI block-£13.25

* T-reference, not available on Digital Std

ISDN30 DASS and ISDN30e call barringConnectionRental
Customer-controlled call barring-£5.50
Customer-controlled call diversion-£5.50
All calls barred*-£5.50
SOCB - international calls / premium rate services barred-£5.50
SOCB - international / operator / PRS calls barred-£5.50
SOCB - national / international / PRS calls barred*-£5.50
Operator-controlled calls barred*-£5.50
Temporary out of service£10.00-
ISDN30 DASS and ISDN30e call forwardingConnectionRental
Admin-provided call forwarding - on engaged-£5.50
Admin-provided call forwarding - on no reply-£5.50
Admin-provided call forwarding - unconditional-£5.50
Call deflection-£5.50
Customer-controlled call forwarding-£5.50
Anonymous call rejection£90.00£5.50
Nuisance call service (per use)£149.50 (one-off charge per service)-
Temporary call divert (during fault repair)--
Line presentation or restrictionConnectionRental
Calling line identity presentation (CLIP)-£0.00
Calling line identity restriction (CLIR)--
Connected line identity presentation (COLP)-£5.50
Connected line identity restriction (COLR)--
Presentation number type 1£60.00£5.50
Presentation number type 3 / 4 / 5£60.00£5.50
Sub-addressing (20 octet)-£5.50
Caller redirectConnectionRental
Service per number (single month only)-£18.75
Service per number (minimum 3 months)-£9.75
DDI caller redirect - connection charge per installation£300.00-
DDI caller rediret - rental charge per 10 DDI block-£13.25
Site AssuranceConnectionRental
Site Assusrance (per channel)-£1.25

The pricing below is our standard tariff for Conversions and Cancellations

ConversionsStandard
Change of number on an analogue line£42.00
LLU to single analogue line£99.00
ISDN2e/ISDN2 DASS to single analogue line£89.50
PSTN to ISDN2e standard or system£175.00
ISDN2 DASS to ISDN2e (per circuit)£125.00
ISDN2e digital standard to digital system (per circuit)£99.00
ISDN2e digital system to digital standard£99.00
ISDN30 DASS to ISDN30e (per channel)£20.50
ISDN30 DASS to ISDN30e (61+ channels)£850.00
Reconfiguration of ISDN2Standard
Per change (excludes number changes to installations where DDI or SNDDI is involved)-
Per channel£15.00
Change of ISDN2 - Main bearer only (no associated DDIs)£17.50
Change of ISDN2 - Main bearer with DDIs (planning fee, connection and rental chargeable per DDI)£17.50 (Plus associated DDI charges)
Reconfiguration of ISDN30Standard
0 to 5 channels£70.00
6 to 30 channels£140.00
31 to 60 channels£218.00
61+ channels£290.00
Cancellation - Cost for cancellation of new install before customer confirmed dateStandard
1 or less days100%
2-4 days75%
5-6 days60%
7-14 days30%
15 or more days0%

The pricing below is our standard tariff for Care Levels

Repair Care LevelStandard RentalEnhanced RentalPremium Rental
Analogue Line£3.45£7.05£8.35
ISDN2 (per channel)£1.95£3.65£4.60
ISDN30 (per channel)£3.45£5.25£6.45

Pricing Notification

Exceptional Call Reporting
Exceptional Call Reporting is charged in advance at £1.99 per channel.

The pricing below is our standard tariff for Directory Entries

Phonebook Options 
Ordinary - One Entry£23.99
Bold - One Entry£45.99
Superbold - One Entry£78.99
Ordinary - each additional word£6.79
Bold - each additional word£6.79
Superbold - each additional word£6.79

The pricing below is our standard tariff for Engineering Charges

Engineering ChargesNormal DayAll Other TimesSunday/BH
Standard chargeable visit (visit plus up to 1 hours work)£150.00£187.50£225.00
Additional hours (or part thereof)£75.00£112.50£150.00
Supplementary charges (per visit)-£45.00£75.00
Supplementary charges (per hour or part thereof)-£45.00£75.00
Internal and external shiftsStandard
Internal and external shifts (any engineering visit charges will be additional)£134.00
Additional line shifted£67.00
Miscellaneous charges 
Abortive Visit Charge£100.00
WLR Amend - Per appointment change£15.00
4 x 2 and 1 x 2 integral batteries£109.00
16 x 2 battery pack and 1 x 2 SHD access£218.00
Standalone battery£612.00
Standalone battery rental (per month)£40.00

Additional Services

 Standard
Standard Broadband£27.50
Standard Fibre£52.50
MiLine Base£0.50
MiLine Sip Trunk (Channel)£5.75
MiCall Express Advanced£15.75
MiCall+ Advanced£15.75
MiCall+ Basic£14.75
MiCall+ Mobility£15.75
MiLine Advanced£14.75
Inbound Number Rental£4.00

This page was updated on 1st July 2021.