As well as the great hardware we offer, your business can also benefit from a number of fantastic applications – all designed to help you improve the way in which you deal with your customers.

  • Call Management Software
  • Call Recording
  • Voice Mail
  • Call Queuing
  • Automated Attendant
  • Mobile Extension
  • Computer Telephony Integration
  • Automatic Call Distribution
  • Unified Communications

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Call Management Software

This allows you to monitor every call into and out of your organisation. It will detail a number of key things including:

How many calls your business received
How many calls your business missed
Who rang which department and who answered the calls
How long your customers had to wait before their calls were actually answered

In addition it will allow you to record all calls, so you’ll never miss any key information. With this level of detail at hand you’ll gain a better understanding of how much business you’ve gained, or potentially lost. Best of all, you can access real-time statistics which allows you to react to issues faster.

Call Recording

More organisations are benefiting from being able to record conversations (of their choice). The calls are recorded through the telephone system and can prove invaluable when it comes to dealing with any ongoing customer issues.

Voice Mail

Voice Mail offers 24/7 call handling even when the office is unmanned. As each individual extension can also be set up to have their own voice mail box, messages can be left when the extension is busy or the user is away from the phone. Users can also manually record conversations of their choice should they wish. What’s more, by entering a PIN security code, messages can be safely retrieved by users from any touchtone phone anywhere in the world.

Call Queuing

During busy periods Call Queuing proves invaluable, as it assists with call handling by answering calls not picked up by your reception. Callers will receive a friendly greeting telling them you’re busy, but that you’ll pick their call up as soon as you’re available. Comfort messages can also be created, and these tell waiting callers that their call is important and to please continue to hold.

Automated Attendant

Should you wish, all calls can be automatically answered with a message such as “Welcome to Russell Telecom. Press 1 for sales, 2 for accounts, 3 for service enquiries or hold for an operator.”

Mobile Extension

We can pair your telephone system extension with your mobile phone. This allows you to use the desk phone when you’re in your office, or pick up calls from your mobile when you’re out and about.

Computer Telephony Integration

The telephone system can be linked directly to your PC. This allows database records to pop up on screen when an incoming caller number is recognized, so you can effectively and efficiently deal with any customer issues or queries in an instant.

Automatic Call Distribution

This allows calls to be spread out evenly for call centre applications, which in turn helps keep the waiting list moving.

Unified Communications

As the name suggests, this application helps unify an entire organisation, enabling individuals, departments and locations to work more efficiently by ensuring seamless internal and external communications. Users can connect effortlessly from anywhere in the world via phones, PCs, mobile devices, faxes and the web.